Terms of Service

What you are buying

Custom insoles, 3D printed to order from a scan of your own feet. Each pair is made for you specifically and does not exist before you order it.

NuSoulz insoles are a comfort and support product. They are not a medical device, and nothing on this site should be read as medical advice. If you have a foot condition, talk to a qualified professional.

Orders and pricing

• Prices are in US dollars and include shipping within the United States.
• The amount charged by Stripe at checkout is the amount you owe, including any discount applied.
• We may correct a price that was listed in obvious error, and if we do we will contact you before charging anything.
• We may decline or cancel an order, in which case you are refunded in full.

Your scan is required

We cannot print without your foot scan. After you order we send you a personal scan link by text and email. Your order stays open until you complete it, and the 5 to 7 business day production window starts when your scan is accepted, not when you pay.

If a scan is not usable we will ask you to redo it. If you never complete a scan and want to cancel, contact us and we will refund you.

Subscriptions

You can buy a single pair once, or subscribe. These terms apply to the subscription.

• What you get. A fresh pair every 6 months, printed from the foot scan already on file. You do not scan again.
• What you pay. The subscription price shown on the product page at the time you sign up, charged when you sign up and then automatically every 6 months. Shipping is included.
• It renews automatically. Your card is charged every 6 months until you cancel. We email you before each renewal.
• Cancelling. Cancel at any time, with no fee and no notice period, by emailing support@nusoulz.com or using the link in any subscription email. Cancelling stops all future charges. Cancel before a renewal date and you are not charged for that period.
• A pair already shipped. If you cancel after a renewal has been charged and shipped, that pair is still covered by the 30 day comfort guarantee like any other.
• Price changes. We will not change your subscription price without telling you first, by email, with enough notice to cancel before it takes effect.
• Failed payments. If a renewal payment fails we will retry and let you know. If it keeps failing the subscription pauses rather than silently continuing.

The 30 day comfort guarantee

Within 30 days of delivery, if the fit is not right, we will reprint your pair or refund you, and the choice is yours. The full terms are on the guarantee page, and if these terms ever appear to conflict with that page, the guarantee page is what we honor.

Because each pair is made to order, we do not accept general change of mind returns outside that 30 day window.

Your scan photos

You keep ownership of your scan photos. By uploading them you give us permission to use them to design, print, and support your order, and to keep them on file so you can reorder without scanning again. How they are stored and shared is described in the privacy policy.

Acceptable use

Do not attempt to break, overload, or gain unauthorised access to this site or the scan system, and do not upload anything that is not a scan of your own feet taken for your own order.

Limitation of liability

To the extent the law allows, our total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the State of Oklahoma, United States.

Changes

We may update these terms, and the date at the top will change when we do. The terms in force when you place an order are the ones that apply to it.

Contact

Nusoulz LLC, Yukon, Oklahoma, United States.
support@nusoulz.com