Get Insoles Get My Insoles
The promise

Wear them 30 days. If the fit is wrong, we fix it.

Buying something custom without trying it on first takes trust. This is how we earn it: reprint or refund, your choice, for 30 days.

Get My Insoles

What the guarantee covers

We reprint your pair

If the fit is off, tell us what feels wrong. In most cases we adjust and print a new pair from the scan already on file, so you do not have to scan again. No charge, and we cover the shipping.

Or you take the refund

If you would rather be done, say so and we refund what you paid. You do not have to accept a reprint first.

You keep control

Reprint or refund is your call, not ours. We will offer an opinion on what would fix the fit, and then do what you ask.

How to use it

  1. 1

    Email us within 30 days

    Write to support@nusoulz.com from the address on your order. The 30 days start the day your insoles are delivered, not the day you ordered.

  2. 2

    Tell us what feels wrong

    Where it rubs, where it feels too high or too flat, which shoes you are wearing them in. Specifics help us fix it properly.

  3. 3

    Choose reprint or refund

    A reprint ships in the usual 5 to 7 business days. A refund goes back to your original payment method.

The limits, stated plainly

  • 30 days from delivery. After that we will still help you, it is just no longer covered by this guarantee.
  • One reprint per pair under the guarantee. If the second pair is still wrong, we refund you rather than printing a third.
  • The guarantee covers fit and comfort, and it covers anything that arrives damaged or defective. It does not cover normal wear from months of use, or damage from something other than wearing them.
  • Bundles are covered per pair. If you bought three pairs and one is wrong, we fix that pair.

Our terms say the same thing in longer form. If the two ever appear to disagree, this page is what we will honor.

Nothing to lose by trying them.

Get My Insoles See How It Works